Terms and Conditions

GENERAL TERMS AND CONDITIONS

SUBJECT
These general terms and conditions are intended to regulate the relations between Black Peak Alpine LLC (dba DIEL Sport USA), exclusive distributor for DIEL Sport for U.S.A., hereinafter referred to as SUPPLIER, and customers, hereinafter referred to as USERS, on the dielsport.us e-commerce platform, hereinafter referred to as “dielsport.us”.

HOW TO CONTACT US
Our customer service team would be delighted to assist you. For fastest service, please contact us via email at service@dielsport.us or by filling the form at https://dielsport.us/contacts

PLATFORM CHARACTERISTICS
Dielsport.us is an e-commerce platform, through which Users have the opportunity to enter into contracts for the sale and delivery of goods offered by the Supplier in the platform, including the following:

To register and create a profile for the online store and use additional provided services;

To review the goods, their characteristics, prices and delivery conditions;

To enter contracts for purchase and sale and delivery of goods offered on dielsport.us;

To make payments for purchase of goods and services on dielsport.us

To receive information about new goods offered by the Supplier;

To be informed about our terms and conditions, shipping, delivery and return policies;

ACCURACY OF INFORMATION
Black Peak Alpine (dba DIEL Sport USA) organizes the presentation and delivery of the goods in good faith and makes a reasonable best effort to ensure the accuracy of information. Despite our best efforts, there may be instances where the information is outdated or inaccurate. This may include inventory availability, product details, or other information. We make no warranties or representations to the accuracy of information. We reserve the right to make changes to the product price or other information without notice.

PURCHASE CONTRACT
Upon placing an order for goods or services, you would be entering into a contract with DIEL Sport USA. It is your responsibility to verify the price and offer. The contact would be for the contracted amount at the time of checkout. By placing an order, you are accepting our terms and conditions and agreeing to abide by them.

SHIPPING AND DELIVERY
Products ship within 1 to 2 business days from our warehouse in the USA, unless stated otherwise. We ship via UPS Ground, USPS Priority Mail, and other approved carriers.

WARRANTY
All DIEL Sport products are covered by our 2-year warranty on workmanship and materials. Please contact our customer service at service@dielsport.us. Please include your order number in your subject line.

RETURNS
We hope that you will love our products. Should you have any problems or questions, our customer service department (service@dielsport.us) will be delighted to help you. Defective or unworn and unused merchandise may be returned within 30 days of purchase, with original tags on, in the original shipping box, for an exchange or refund.

To obtain an RMA, please contact our customer service department via email at service@dielsport.us and include your order number and the reason for returning the item. Customers are responsible for return postage. We recommend that you use a shipper which provides a tracking number. Please make sure to enclose your RMA in the return box.

Products must be returned unworn. Each return will be inspected by our customer service upon receipt at our facility.

Holiday Return Policy: Orders placed between November 15 and December 31 are eligible for return by January 31. All return conditions apply.

PROTECTION OF PERSONAL DATA
Collection, storage and processing of personal data is carried out in accordance with our Privacy Policy. By using this website, you give us consent to collect and store your data according to the Privacy Policy. If you provide us with your information, you agree that we may contact you via email, phone, or text message. At any time, you have the right to ask us to place you on our ‘do not call’ list.

AMENDMENT AND ACCESS TO THESE GENERAL TERMS
We may amend these general terms and conditions from time to time by publishing the updated policy on this website. Please check this page from time to time to ensure you have read our latest terms and conditions because they are binding to you.

JURISDICTION
These terms and conditions will be governed by and construed in accordance of the laws of the state of New Hampshire.

Please select your country: